Welcome to Luna UAE.
By accessing or using our website www.luna-uae.com, you agree to the following Terms & Conditions.
Please read them carefully before making a purchase.
2. Use of Our Website
By using our website, you agree that:
- You are at least 18 years old
- You will not misuse or damage the website
- You will not attempt to steal data, disrupt service, or breach security
- You will provide accurate and complete information when placing orders
We reserve the right to cancel any suspicious or fraudulent order.
3. Product Information
We strive to display accurate product descriptions, photos, and details.
However, please note:
- Natural pearls and gemstones vary in shape, size, and color
- Every piece is handmade, so slight variations may occur
- Colors may appear differently depending on your screen settings
These natural variations are part of the jewelry’s uniqueness.
4. Pricing & Payments
- All prices are listed in AED (United Arab Emirates Dirham)
- Prices may be updated at any time
- Payment must be completed at checkout
- We use secure third-party payment gateways such as:
- Stripe
- Paymob
- Apple Pay / Google Pay
- Tabby / Tamara (if enabled)
- PayPal (if enabled)
We never store your card details.
5. Orders & Production Time
Once an order is placed:
- Production begins for your handmade item
- Order processing time may vary depending on the product
- You will receive updates for confirmation and shipping
We reserve the right to refuse or cancel any order due to stock issues, payment failures, or suspected fraud.
6. Shipping & Delivery
- We ship across the UAE and internationally (if enabled)
- Delivery times vary based on the destination
- Once the courier marks an order as delivered, we are no longer responsible for loss or theft
- Shipping delays caused by the courier or customs are outside our control
Please ensure your address and contact number are correct.
7. Refunds, Returns & Exchanges
Our Refund Policy applies to all orders.
In summary:
- All sales are final (handmade & customized items)
- No returns or exchanges unless the item is damaged or incorrect
- Damaged/wrong items must be reported within 48 hours of delivery
Full details are available in our Refund & Return Policy page.
8. Intellectual Property
All content on this website—including photos, text, product descriptions, graphics, and designs—is the property of Luna UAE.
You may not:
- Copy or reuse our content
- Reproduce photos or product designs
- Use our branding without permission
Unauthorized use may result in legal action.
9. Privacy & Data Protection
Your privacy is important to us.
By using our website, you agree to how we handle your data as described in our Privacy Policy.
We do not sell or share your personal information with third parties except for payment processing or delivery purposes.
10. Changes to Terms
We may update these Terms & Conditions at any time.
Any changes will be posted on this page with an updated “Last Updated” date.
Continued use of the website means you accept the updated terms.
11. Contact Us
For questions or concerns about these Terms, contact us at:
